Thank you for visiting kasturia.shop! To ensure peace of mind and satisfaction during your purchase, we have established the following refund policy for your reference before purchasing.

Refund Request
If you are not satisfied with the product you received, you may request a refund within 14 days of receipt. Please ensure the product is unused, in its original packaging, and with all tags attached.

Refund Process

Please submit a refund request through our customer service contact information, providing your order number and the reason for the refund.
We will review your request and provide a return address and instructions.
Please return the product to the specified address. Return shipping is at your expense. For a secure return, we recommend using a tracked shipping method.

Refund Processing
Once we receive the returned product and verify its condition, your refund request will be processed within 7 business days. Refunds will be issued to the original form of payment.

Exceptional Circumstances

If the product is damaged during shipping or does not match your order, please contact us immediately and we will provide a replacement or refund. Refunds will not be accepted for items that have been washed, used, damaged, or personalized.

Customer Service
If you have any questions about refunds or need further assistance, please feel free to contact our customer service team. We will be happy to assist you.

We are committed to providing you with quality products and services. Thank you for your understanding and support!